Community Advisory Committee

The Community Advisory Committee (CAC) plays an important role in collaboration with operations and service delivery leaders at A&I Avenues. Providing advice and recommendations, the committee focuses on a few key areas that impact both member
satisfaction and operational efficiency.

The committee’s primary areas of advisory focus include:

Complaint Analysis: The committee reviews complaints, the complaint management process and resolutions with an aim of enhancing Member satisfaction by recommending process improvements.
Policies & Procedures: The committee considers current policies and procedures through the lens of these discussions. A&I Avenues leadership discusses policy changes as they arise.

CAC does not hold decision-making authority per the guidelines outlined by the State regulations and in the Case Management Agency (CMA) contract we hold with the Department of Health Care Policy & Financing (HCPF).

The committee meets quarterly to review complaint trends and discuss recommendations. Relevant escalations and policy changes that require discussion and approval by the Board of Directors are reviewed in scheduled Board meetings.

Committee meetings are held online using the Microsoft Teams video meeting platform. To request attending a meeting or adding agenda items, please email CommunityAdvisory@aiavenues.org.